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Welcome to Medefer

Patient Information

 

What is the Medefer service?

Your GP has decided that you will benefit from a review by a specialist consultant. Until recently, this meant referring you to a hospital outpatient clinic, where you may wait several weeks for an appointment. With Medefer, your GP or hospital can now request for one of our NHS specialist consultants to review your records online and provide advice, organise investigations for you, set up a telephone assessment, or refer you on to hospital. This service is fast and is free for NHS patients.

I’ve been referred to Medefer - what happens next?

After we receive your referral, the specialist doctor in charge of your care will review your case notes online and then decide one of the following:

  • You might be sent for some tests. If this is the case, you will be told how to book these in, or for some patients, you will receive a letter in the post explaining how these will be arranged for you. Our specialist doctor or your GP will still be looking after you while this happens. Once your tests are completed, they will look at your results and let you know by a letter in the post what happens next.

  • You may need to speak with one of our doctors on the telephone. If the specialist in charge of your care needs more information about your symptoms, Medefer will arrange for you to speak with one of our doctors on the telephone at a time convenient for you.

  • You may need to be seen by a specialist at the hospital. If this is the case, you will be told how to book an appointment or for some patients, Medefer will book an appointment for you in your local specialist hospital clinic.

  • Or once the specialist has reviewed your notes, you may not need tests or hospital treatment at all. If this happens, your specialist consultant will advise your GP what to do next.

Did you know?

  • Through Medefer you will receive high quality care. The specialist doctors working with Medefer are all NHS consultants who are experts in their area of speciality. These doctors have many years’ experience providing excellent care to their patients.

  • You can speak to a doctor. If you feel the specialist reviewing your case may have missed any important information, or you have any questions, please contact us to speak to our Patient Care team who can arrange for you to speak with a doctor if necessary.

  • You can opt out. If you do not want Medefer to review your referral, please contact our Patient Care team directly at 08000 112 113 and we will transfer your care back to your hospital.

Is it safe and secure?

  • Your safety and privacy are important to us. We comply with and surpass the NHS’s strict data security requirements.

  • Your local hospital only sends essential information, such as name, date of birth, NHS number, and a summary of clinical information that includes relevant investigation reports.

  • If you have questions about how we use your data, please visit www.medefer.com/privacy

Contact us

Email: admin.medefer@nhs.net

When emailing us, please include your full name, date of birth, and 5-digit Referral ID number (if available).

Telephone: 08000 112 113

Lines are open Monday-Friday from 8am-6pm (free from landlines and mobiles).

If you require any information such as a patient leaflet or letter in a different format or if you need further information or assistance understanding our materials, please contact us.

Make a difference by joining our Patient Participation Group

Interested in helping us improve our service? If so, please join our online Patient Participation Group (PPG). Patients in this group act as an important link between our patients and our service and work with us to improve how we meet our patients' needs by sharing their feedback, ideas, and suggestions.

If you are interested in joining our PPG, please email us at admin.medefer@nhs.net. Note that only patients that have participated in the Medefer service are eligible to join our PPG at this time.